Mining supply chain & our expertise

Mining supply chain: our expertise

Mining

We have been supplying this diverse industry with both bulk fuel and lubricants, ranging from the cement industry, earth moving, contractors, ash industry etc. Our full range of products ensures that you as our clients shall have smooth supplies without interruptions.

Products we supply

  • Gasoil
  • Gasoline
  • Light fuel oil
  • Heavy fuel oil
  • Lubricants

We supply our clients from either one of our depots situated at Akaki, Addis Ababa or directly from Djibouti. We install bulk equipment at your premises to ensure sufficient stocks for smooth operations. On request, we can issue you with our “Abyssinia Card" fuel cards which enable you to draw fuel from any of our service stations. It is an electronically rechargeable card which is handy, anti-theft and can be customized to meet any of your requirement. You can get immediate report of the transaction at the fuel station as well as a monthly detailed summary report useful for your follow-up.

Equipment

In consideration of a client buying such minimum quantities of fuels and subject to a contractual obligation, TOTAL can supply the customer with equipment, install it, commission and maintain it. Where a customer has pre-existing equipment, TOTAL shall confirm safe use before deliveries at a reasonable interval thereafter. In all our installations, we conform to existing industry and best Health, Safety and Quality standards.

For lubricants specifically, we supply the following:

  • Oil and grease dispensing pumps (manual and pneumatic)
  • Measuring cans, drum stands
  • Computerized dispensing system for busy workshops

Technical assistance and customized services

Additionally to the regular visits by our respective Territory Manager to sort out day to day eventualities of your account, TOTAL shall make available the services of its Lubricants Engineers and Quality, Safety and Environment Manager to provide technical assistance and advise on matters of:

  • TOTAL lubricants through laboratory analysis
  • Storage and dispensing of lubricants with a view to optimizing on range and usage.
  • Inspect, audit and advise in regard to those areas of the customers' environment.
  • Training of staff handling our products on safety and product knowledge

Customer services

Our delivery process is backed by a fully fledged Customer Service that captures the order, and electronically posts them to all front offices in our depots for onward physical loading to any destination in the country. This ensures that you receive your products within a reasonable period of time as the center is equipped to trace your order movement online. Besides, delivery trucks are equipped with an on-board computer linked to GPS. With this system, we can track the whereabouts of any truck at any time and facilitate the timely delivery.

Products and prices

The prices of fuels and lubricants are bound to fluctuate upward and downward in the event of any price revision made by the government on the public selling price, inland transportation rates or elements of the price build up, applicable in Ethiopia as promulgated by the Ministry of Trade.

We will notify the price change and effective price change date to customers, and we shall keep the same discount offered to customers at all times.

 

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